English-Speaking Emergency Locksmith in Paris & Île-de-France

Yes! Our team includes native and fluent English speakers who have worked extensively with expat communities in Paris. We handle everything from initial phone call to final paperwork in clear, professional English. No broken English, no miscommunication.

We cover all districts of Paris (1st to 20th) and most of the surrounding suburbs in Île-de-France. When you call us, simply tell us your address and we confirm if we can attend and how long it will approximately take.

20-30 minutes in central Paris (arrondissements 1-20), and 30-45 minutes in near suburbs. We operate 24/7, including nights, weekends, and public holidays. When you call, we’ll give you a specific arrival time estimate.

Our standard weekday service (door opening) costs €139 total, which is comparable to £80-90 in London or $110-130 in NYC. However, French market prices are generally 30-40% lower than UK/US for equivalent services. Night/weekend rates double (standard French practice), but remain reasonable compared to Anglo-Saxon markets.

Absolutely. We provide all necessary documentation for both French and international insurance companies: detailed invoices (English or French), before/after photos, compliance certificates, and technical reports. We can also explain the French insurance claims process in English. Most burglary-related repairs are covered by standard « habitation » insurance policies.

French law requires us to verify you live at the address before opening a door. You’ll need two documents:

• 1. Photo ID – Passport, driver’s license, or national ID card
• 2. Proof of residence (less than 3 months old) – Utility bill (electricity, gas, water), internet bill, or rental contract

If you’ve just moved in and don’t have a recent bill yet, your rental contract or Airbnb confirmation (for long-term rentals) is usually acceptable. We’ll discuss options when you call.

In France, tenants can change locks for security reasons, but there are rules:

• You can change the lock if you’ve lost keys or after a burglary
• You must provide a copy of the new key to your landlord within a reasonable time
• When you move out, you must either restore the original lock OR give all keys to the landlord

We can explain your rights in detail and provide documentation to share with your landlord. If in doubt, check your rental contract or ask your landlord first.

We accept cash (euros), credit/debit cards (Visa, Mastercard, Amex), and bank transfers. For insurance claims where you need to advance payment, we provide an official invoice that your insurer will recognize for reimbursement.

Yes, we accept most major credit and debit cards, including foreign bank cards, as well as cash, bank transfer and PayPal. If you have a specific payment constraint, please mention it when you call.

Not necessarily. If you’ve been burgled, you need to:

• 1. Report to police (commissariat) within 24h – Bring someone who speaks French if possible, or use a translation app. You’ll get a « récépissé de dépôt de plainte » (police report receipt)
• 2. Notify your insurance within 2 working days – Most insurers have English-speaking services
• 3. Submit our invoice and police report to your insurer – We provide everything in the correct format

We can help guide you through this process in English and explain which documents to request at each step.

Yes, of course! Many expats have international or home-country insurance policies. We provide professional invoices in English that international insurers recognize. If you’re paying out-of-pocket, we still provide full documentation for your records and potential reimbursement later.

Whenever possible, we use non-destructive methods to open your door, especially if it is simply slammed shut. For high-security locks or severe damage, some drilling or parts replacement may be necessary, but we always explain the options, risks and costs before proceeding.